Privacy Policy

Furniture & Flooring Donegal

Furniture & Flooring Donegal is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and handle personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Irish data protection law.

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1. Who We Are

Business Name: Furniture & Flooring Donegal
Website: www.flatpacked.ie
Email: sales@flatpacked.ie
Telephone: 087 961 6592

Registered Office:
Dromore
Mountcharles
Co. Donegal
F94 NTC2

Director: David Matthews

For the purposes of data protection law, Furniture & Flooring Donegal is the Data Controller of your personal data.

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2. What Personal Data We Collect

We may collect and process the following personal data:
• Name
• Postal address
• Email address
• Telephone number
• Billing and delivery information
• Order and purchase details
• Enquiries and correspondence
• Payment information (processed securely via third-party providers – we do not store card details)
• Limited website usage data (cookies and analytics, where applicable)

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3. How We Collect Your Data

We collect personal data when you:
• Place an order online, in-store, or by phone
• Submit an enquiry via our website, email, or social media
• Request a quotation or consultation
• Visit and browse our website

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4. How We Use Your Personal Data

Your personal data is used only to:
• Process and fulfil orders
• Arrange delivery and furniture assembly or installation
• Respond to enquiries and customer service requests
• Comply with legal, tax, and regulatory obligations

We do not use personal data for profiling or automated decision-making.

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5. Legal Basis for Processing

We process personal data under the following legal bases:
• Contract: To fulfil orders or services requested
• Legal Obligation: Compliance with legal and tax requirements
• Legitimate Interests: Basic business operations and customer communication

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6. Marketing Communications

Furniture & Flooring Donegal does not store customer data for marketing purposes and does not send unsolicited marketing communications.

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7. Sharing of Personal Data

Furniture & Flooring Donegal does not sell, rent, or share your personal data for marketing or unrelated purposes.

The only personal data shared is limited contact information (such as name, delivery address, and phone number) solely where required to:
• Couriers for order delivery
• Furniture assemblers or installers for agreed services

This information is shared strictly on a need-to-know basis to complete your order.

We may also disclose data where required by law.

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8. Data Retention

Furniture & Flooring Donegal does not retain personal data on internal systems beyond what is strictly necessary to complete a transaction or meet legal obligations.

Any temporary records are securely disposed of once no longer required.

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9. Your Data Protection Rights

Under GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent where applicable

Requests can be made by contacting sales@flatpacked.ie.

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10. Data Storage & Security

Furniture & Flooring Donegal does not store personal data on its systems.

Any personal information received is handled securely and used only for the immediate purpose of fulfilling an order or service, after which it is not retained on internal systems.

We take appropriate measures to ensure that any temporary handling of personal data is protected against unauthorised access.

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11. Cookies

Our website may use essential cookies required for basic functionality.
No personal data is stored or tracked beyond what is necessary for site operation.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website.

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13. Complaints

If you have concerns about how your personal data is handled, you may contact us directly or lodge a complaint with:

Data Protection Commission (Ireland)
Website: https://www.dataprotection.ie