3D Textured Shaggy RugsTerms and Conditions
Read our Terms & Conditions to understand how we process orders, deliveries, payments, and returns when you shop with Furniture & Flooring Donegal.
Terms & Conditions
Furniture & Flooring Donegal
These Terms & Conditions govern the purchase of goods and services from Furniture & Flooring Donegal through our website, by telephone, email, social media, in person, or through any other sales channel.
By placing an order with Furniture & Flooring Donegal, you acknowledge that you have read and understood these Terms & Conditions.
These Terms & Conditions are intended to operate in accordance with applicable Irish legislation, including the Consumer Rights Act 2022, and do not affect any statutory rights that cannot lawfully be excluded or restricted.
1. Business Information
Business Name: Furniture & Flooring Donegal
Websites: www.flatpacked.ie / www.ffdonegal.ie
Email: sales@flatpacked.ie
Telephone: 087 961 6592
Business Address:
Dromore
Mountcharles
Co. Donegal
F94 NTC2
Ireland
Business Owner: David Matthews
Furniture & Flooring Donegal trades as an online furniture and flooring retailer and does not operate a permanent public showroom unless otherwise stated.
2. Products and Product Information
Furniture & Flooring Donegal supplies a wide range of furniture, flooring, mattresses and related household and commercial products.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, specifications and prices displayed on our website are accurate.
However, customers acknowledge that:
- Product photographs may vary slightly from the actual product due to photography, lighting and screen settings.
- Wood, veneer, fabric, flooring and other natural or manufactured materials may contain variations in colour, grain, texture or finish.
- Manufacturers may make minor changes to product specifications, materials, fittings or finishes without prior notice.
- Dimensions provided by manufacturers may be approximate.
- Accessories, mattresses, cushions, decorative items or other items shown in photographs are not included unless specifically stated in the product description.
Such minor variations do not automatically constitute a fault or defect.
Where a manufacturer changes a product specification, Furniture & Flooring Donegal will endeavour to provide the most current information available.
3. Product Selection and Customer Responsibility
Customers are responsible for checking that the product selected is suitable for their requirements before placing an order.
This includes checking:
- Product type
- Size and dimensions
- Colour and finish
- Fabric or material
- Quantity
- Configuration
- Orientation
- Door and access requirements
- Room dimensions
- Installation requirements
- Any other options or variations available on the product listing
If you are unsure about any product specification, you should contact Furniture & Flooring Donegal before placing your order.
Our staff will be happy to provide assistance based on the information available to us, but the final responsibility for selecting the appropriate product rests with the customer.
4. LHF / RHF Sofas and Configurable Furniture
Certain furniture products are available in different configurations or orientations, including Left Hand Facing (LHF) and Right Hand Facing (RHF).
Customers are responsible for selecting the correct configuration when placing their order.
For the purposes of our product listings, LHF and RHF are identified according to the orientation shown or described on the relevant product listing.
Customers should carefully review the product photographs, diagrams and descriptions before ordering.
If you are unsure whether you require an LHF or RHF configuration, please contact us before placing your order.
Where a customer orders an LHF sofa and Furniture & Flooring Donegal supplies an LHF sofa in accordance with the order, but the customer subsequently determines that an RHF sofa was required, this is considered a customer selection error, rather than an incorrectly supplied product.
The same principle applies to other configurable furniture where the product supplied corresponds with the customer’s confirmed order.
5. Orders and Contract Formation
When you place an order, you are making an offer to purchase the goods or services selected.
An order is not considered accepted until Furniture & Flooring Donegal has confirmed acceptance of the order.
We reserve the right to decline or cancel an order where, for example:
- A product is unavailable.
- A supplier is unable to fulfil the order.
- There is an obvious pricing or listing error.
- The product has been discontinued.
- We are unable to deliver to the specified location.
- There are circumstances beyond our reasonable control.
Where an order is cancelled by us and payment has already been received, the appropriate refund will be issued.
6. Special-Order, Made-to-Order & Contract Commercial Furniture
A significant proportion of our furniture and flooring is sourced from suppliers specifically following receipt of a customer order.
Some products may be:
- Special-order items
- Made-to-order items
- Bespoke or personalised items
- Supplier-direct items
- Items ordered specifically in a particular colour, fabric, size or configuration
- Contract and commercial furniture ordered specifically for hotels, restaurants, cafés, offices, accommodation providers, landlords, property developments or other commercial projects
Contract and commercial furniture is generally sourced specifically to meet the customer’s requirements and may not be standard stock held by Furniture & Flooring Donegal.
Because these products are specially ordered from our suppliers, contract and commercial furniture cannot be cancelled, exchanged or returned simply due to a change of mind, incorrect selection, incorrect measurements, change of requirements or because the customer no longer requires the goods, where such exclusion is permitted by applicable law.
Customers placing commercial or contract furniture orders are responsible for confirming all requirements before the order is placed, including quantities, dimensions, colours, finishes, fabrics, configurations, specifications and suitability for the intended application.
Where contract or commercial furniture has been correctly supplied in accordance with the customer’s confirmed order, it will not be accepted for return due to a change of mind or customer ordering error, subject to any statutory rights that may apply.
If goods arrive damaged, faulty, defective, materially different from the goods ordered or otherwise fail to conform to the contract, the customer should contact Furniture & Flooring Donegal promptly. Such matters will be dealt with in accordance with the customer’s applicable statutory rights and any applicable manufacturer or supplier warranty.
Where Furniture & Flooring Donegal agrees to arrange a return, replacement or other remedy for a customer selection error as a gesture of goodwill, this is subject to supplier approval and availability and may incur collection, transportation, restocking, replacement or other reasonable charges where permitted by law.
Supplier return policies do not override statutory consumer rights that apply to the customer.
7. Changes to Orders
Customers should contact us as soon as possible if they wish to change an order.
We will endeavour to accommodate changes where the order has not yet been processed by the relevant supplier.
Once an order has been processed, manufactured, dispatched or otherwise committed to by a supplier, changes may no longer be possible.
Where a change is possible, any additional supplier charges, delivery charges, collection charges or other reasonable costs arising from the requested change may be payable by the customer, where permitted by law.
8. Furniture Returns and Customer Ordering Errors
Customers should carefully check their order before completing the purchase.
Where Furniture & Flooring Donegal supplies the product exactly as ordered, a subsequent discovery by the customer that they selected the wrong size, configuration, orientation, colour, fabric or other option does not mean that the product was incorrectly supplied.
For example, where a customer orders an LHF sofa and an LHF sofa is supplied, but the customer subsequently realises they required an RHF sofa, the product supplied corresponds with the order placed.
Where a return or exchange is legally available, it will be handled in accordance with applicable consumer legislation.
Where an exchange is agreed as a goodwill gesture for a customer selection error, it may be subject to:
- Supplier approval
- Product availability
- Collection charges
- Return transportation costs
- Replacement delivery charges
- Supplier restocking charges
- Other reasonable costs associated with the exchange
Any such charges will be communicated to the customer before an exchange is arranged.
9. Flooring Orders
Customers purchasing flooring are responsible for ensuring that the correct:
- Product
- Colour
- Finish
- Size
- Quantity
- Specification
has been selected before placing the order.
Customers should carefully check their measurements and quantities before ordering.
Where a customer is unsure about the quantity required, professional measuring or installation advice should be obtained where appropriate.
Flooring Waste Allowance
Customers should allow an appropriate amount of additional flooring for cutting, fitting, wastage and future repairs.
Furniture & Flooring Donegal may recommend a waste allowance where appropriate, but the customer remains responsible for ensuring that sufficient flooring has been ordered.
Flooring Inspection
Customers must inspect flooring before installation.
The product should be checked for obvious damage, colour variation, finish, pattern, quantity and suitability before installation begins.
Flooring should not be installed where the customer has identified or suspects a visible defect, incorrect colour, incorrect product or other issue.
Once flooring has been installed, claims relating to defects that were reasonably visible before installation may be affected, subject always to the customer’s statutory rights.
10. Flooring Returns and Special Orders
Many flooring products are ordered specifically from suppliers following receipt of a customer order.
Where flooring is specially ordered, cut, made to a specific specification, opened, installed or otherwise made unsuitable for resale, it may not be eligible for return where permitted by law.
Where a flooring product is eligible for cancellation or return under applicable consumer legislation, those rights will continue to apply.
A supplier’s refusal to accept a return does not remove any statutory consumer rights that apply to the customer.
11. Delivery
Delivery dates and estimated delivery periods are provided in good faith but may be affected by suppliers, manufacturers, couriers, transport availability, weather, industrial action or other circumstances outside our reasonable control.
Customers should not arrange installation, tradespeople or other services based solely on an estimated delivery date unless the delivery date has been specifically confirmed.
Customers are responsible for ensuring that:
- Someone is available to receive the delivery where required.
- The delivery address is correct.
- There is suitable and safe access.
- There is sufficient space to receive the goods.
- The delivery route is suitable for the size of the goods.
- Any necessary parking or access arrangements have been made.
Additional delivery charges may apply where a delivery cannot reasonably be completed because of incorrect information, unsuitable access or circumstances attributable to the customer.
12. Delivery Access and Measurements
Customers are responsible for checking that furniture and other large goods can be safely delivered to the intended room.
This includes checking:
- External doors
- Internal doors
- Hallways
- Staircases
- Landings
- Lifts
- Corridors
- Gates
- Ceiling heights
- Turning areas
- Other access restrictions
Furniture & Flooring Donegal cannot be held responsible for a customer’s failure to check access or dimensions where the goods supplied correspond with the order.
Where a product cannot be delivered because access is unsuitable, additional delivery, collection or return costs may apply where permitted by law.
13. Inspection on Delivery
Customers should inspect goods as soon as reasonably possible after delivery.
Visible damage, missing components or obvious discrepancies should be reported to us promptly, preferably within 48 hours of delivery.
Photographs may be requested to assist with assessing delivery damage or discrepancies.
Failure to report an issue within 48 hours does not remove any statutory rights relating to faults, defects or non-conformity that become apparent within the applicable statutory period.
14. Faulty, Damaged or Incorrectly Supplied Goods
Where goods are faulty, damaged before delivery, defective, not as described or otherwise fail to conform to the contract, Furniture & Flooring Donegal will deal with the matter in accordance with applicable Irish consumer law.
Depending on the circumstances and applicable legal remedies, this may include repair, replacement, price reduction, refund or another appropriate remedy.
Customers should contact us as soon as possible when they become aware of an issue.
Nothing in these Terms & Conditions limits statutory consumer rights.
15. Assembly and Installation
Where Furniture & Flooring Donegal provides assembly or installation services, those services will be limited to the scope agreed with the customer.
Customers must ensure that:
- The installation area is clear.
- The area is safe and accessible.
- Floors and walls are suitable.
- Any required electrical, plumbing or structural works have been completed.
- Existing furniture has been removed where agreed as the customer’s responsibility.
We cannot accept responsibility for problems arising from unsuitable walls, floors, surfaces, structural conditions or pre-existing defects that were not caused by our installation service.
Where customers arrange their own assembly or installation, they are responsible for ensuring that the manufacturer’s assembly and installation instructions are followed.
16. Cancellation Rights and Change of Mind
Cancellation rights depend on the type of product purchased and the method by which the purchase was made.
For online and distance purchases, consumers may have a statutory right to cancel within the applicable cancellation period.
However, statutory exceptions can apply, including certain goods that are made to the customer’s specifications, personalised or otherwise fall within an applicable legal exception.
Where a customer has a statutory cancellation right, that right will not be removed by these Terms & Conditions.
Customers wishing to cancel an order should contact us as soon as possible.
17. Refunds
Where a refund is legally due, Furniture & Flooring Donegal will process the refund in accordance with applicable legislation.
Refunds will normally be made using the original payment method unless another arrangement is agreed or required.
Where permitted by law, reasonable deductions may apply for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
18. Payment
Payment may be required in full before goods are ordered from suppliers, dispatched, delivered or installation services are provided.
We accept the payment methods displayed on our website or otherwise agreed with the customer.
Furniture & Flooring Donegal does not store customers’ payment card details. Payment card transactions are processed through appropriate third-party payment providers.
19. Pricing and VAT
All prices are displayed in Euro (€).
Unless otherwise stated, consumer prices displayed on the website include VAT where applicable.
VAT will be charged at the rate applicable under Irish VAT legislation at the time of supply.
Where prices are specifically stated as EX VAT, VAT will be added at the applicable rate.
VAT invoices and transaction records will be maintained in accordance with applicable Revenue requirements.
20. Quotations
Where a quotation is provided, the quotation will normally specify the products, quantities, prices, delivery and/or installation charges included.
Unless otherwise stated, quotations are subject to product availability and supplier pricing.
A quotation does not constitute acceptance of an order until the order has been formally accepted by Furniture & Flooring Donegal.
21. Deposits and Part Payments
Where a deposit or part payment is required, the remaining balance must be paid in accordance with the agreed payment terms.
The treatment of deposits and payments following cancellation will depend on the nature of the goods, whether the goods have been ordered or manufactured, and the customer’s applicable statutory rights.
Where goods are specially ordered or made to order, customers may be responsible for reasonable costs already incurred where permitted by law.
22. Website Information and Errors
We endeavour to keep website information accurate and up to date.
Occasionally, errors may occur in product descriptions, prices, stock information or specifications.
Where an obvious error is identified before an order is accepted, we reserve the right to correct the error and, where necessary, contact the customer before proceeding.
23. Manufacturer Warranties
Where a manufacturer provides a warranty, the manufacturer’s warranty terms may apply in addition to the customer’s statutory rights.
A manufacturer’s warranty does not replace or restrict statutory consumer rights.
Warranty claims may require photographs, proof of purchase, product information or inspection by the manufacturer or an authorised representative.
24. Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Subject to applicable law, Furniture & Flooring Donegal will not be responsible for indirect or consequential losses that are not reasonably foreseeable.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or limited.
25. Force Majeure
Furniture & Flooring Donegal will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.
This may include, but is not limited to:
- Supplier disruption
- Manufacturing delays
- Courier or transport disruption
- Industrial action
- Severe weather
- Natural disasters
- Fire
- Flood
- Government restrictions
- War or civil disturbance
- Major supply-chain disruption
- Other events beyond our reasonable control
Where such circumstances occur, we will make reasonable efforts to keep customers informed and minimise any resulting delay.
26. Intellectual Property and Website Use
All website content, including text, graphics, photographs, logos, branding and product information, is owned by or licensed to Furniture & Flooring Donegal unless otherwise stated.
Content may not be reproduced, copied, modified, distributed or commercially exploited without permission.
Customers must not attempt to gain unauthorised access to the website, interfere with its operation or use it for fraudulent or unlawful purposes.
27. Privacy and Data Protection
Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation.
Our Privacy Policy forms part of these Terms & Conditions.
28. Complaints and Dispute Resolution
If you have a concern regarding an order, product or service, please contact us directly:
Email: sales@flatpacked.ie
Telephone: 087 961 6592
We will endeavour to investigate and resolve complaints fairly and promptly.
Customers should provide their order number and relevant details when contacting us regarding an issue.
29. Governing Law
These Terms & Conditions are governed by the laws of Ireland.
Where a dispute cannot be resolved directly between the customer and Furniture & Flooring Donegal, the applicable Irish courts will have jurisdiction, subject to any mandatory consumer protection rights applicable to the customer.
30. Changes to These Terms & Conditions
Furniture & Flooring Donegal reserves the right to update these Terms & Conditions from time to time.
The version applicable to an order will generally be the version in force at the time the order is placed, unless otherwise required by law.
The latest version will be published on our website.
Important Customer Notice
Before placing an order, customers should carefully check the product description, dimensions, configuration, orientation, colour, finish and quantity selected.
For sofas and other configurable furniture, please pay particular attention to LHF/RHF orientation. If you are unsure which configuration you require, please contact us before ordering.
For flooring, customers should check the product, colour, finish and quantity before installation. Flooring should not be installed until it has been inspected and confirmed as suitable.
Contract and commercial furniture is generally specially sourced for individual projects and may be subject to specific ordering, cancellation and return conditions. Customers should confirm all requirements before placing a commercial or contract order.
Nothing contained within these Terms & Conditions affects any statutory consumer rights that apply under Irish law.