Delivery

One Man Service

Delivery is completed by a specialist 1-man courier service. In stock items are most commonly delivered between 1 to 5 working day if ordered before noon but please be aware that expected delivery dates can vary from product to product.  The delivery is classed as an “all day service” and will arrive at any point between 07:00 – 19:00. Unfortunately, we are unable to offer any calls ahead of delivery nor are we able to offer any time slots on the day of delivery. The delivery is classed as a “doorstep delivery” meaning the driver will bring your items to the first accessible door of your property but will be unable to bring the items inside for you. Terms and conditions do apply, please refer to our Terms & Conditions page for further details.

Two Man Service

Delivery is completed by a specialist 2-man Flatpacked Furniture Ireland Team, Expected delivery dates do vary from item to item but you will receive an email from us. Once an order has been placed, a member of our team will be in contact to arrange a suitable day for delivery. The evening before delivery, you will receive a three hour time slot of when the courier company is expecting to be with you the following day which will be within the hours of 07:00 – 19:00. We always request that our couriers give you a call when they are 20 – 30 minutes away on the day. Upon arriving at your property, our specialist delivery team will take all of your items to your room of choice. On larger / heavier items, our 2-man delivery service is included free and will be automatically selected for you at the checkout stage. For items that do not qualify for free 2-man delivery, if you require this service you will have the option to upgrade for this for a small charge at the checkout. Terms and conditions do apply, please refer to Terms & Conditions page for further details.

Returns

At Flatpacked Furniture Ireland, we understand the challenges that can occur when shopping online. What happens if you change your mind about the product and want to return it? What should you do if the item arrives with damage or missing parts? Is there anything that can be done if you accidentally damage an item? Don’t worry! We have a fair and easy returns process and a friendly customer services team on hand to help with your questions.

– I’ve changed my mind about the product and want to return it – 

If you wish to return your item, just follow the steps below…

1. Email sales@flatpacked.ie  within 14 days from receipt of your delivery to notify us of your wish to return the order. 

2. Please ensure that your items are in their original packaging, with no assembly having taken place on those items which have been delivered flat packed. Images of the items secured in their original packaging will be required before any collection can be arranged. Items in non-resalable condition will not be accepted for refunds

3. You may either drop the item back to us in person or ship it through a courier of your choice to our warehouse where a refund will be processed upon inspection. 

We can collect your items using our fully insured risk-free courier service. This service is chargeable and quotations are available upon request. A minimum charge of €35.00 applies. This service is not available in remote Eircodes 

– My item arrived with damage or a missing part –

At Flatpacked Furniture Ireland, we have made sure that damages are a rare occurrence by using tried and tested packaging as well as partnering with some of the country’s best furniture delivery services. Even though we take every possible precaution, occasionally, damages can occur within the logistical network. 

Upon delivery, if you notice substantial damage to the outer packaging that your item arrives in and believe that it is likely to have damaged the product inside, we kindly ask that you refuse the delivery and when asked to sign any paperwork, please mark as ‘refused – damaged’. In this instance, please contact our customer services team on 087 9616592 so that we can arrange the dispatch of replacement products. 

If you have purchased a flat packed product, we ask that you check every part and panel is present and correct before you attempt any assembly of the item. This step prevents any additional inconvenience for you. If any part is missing or damaged please contact our customer services team within 14 days of delivery by email on sales@flatpacked.ie to notify us of the problem. In the case of damages we will require images of the affected parts to be attached to the email. We will work to dispatch free of charge replacement parts to resolve the issue. Please retain your original packaging as this will be required in the event that return or collection of part/s or product/s is required.

– I have unintentionally damaged my item –

We get it, accidents happen! If you have damaged your item we may be able to request replacement parts from the supplier. In this instance we would request a quotation for the parts from the supplier and then provide this in writing to you. Due to ever changing stock lines and supply delays we are unable to guarantee that replacement parts will always be available. 

– I have more questions that aren’t answered here –

Contact our 5 star customer services team who will answer any question you may have. We have a live chat facility on our website or you can submit a contact form. Our phone lines are open from 09:00 to 17:30 from Monday to Friday, excluding bank holidays and we aim to answer all queries within 48 working hours.